Shipping & Returns

Update: All orders are being shipped as normal with no reported delays for national and international deliveries.

Free Worldwide Tracked Shipping

Oscha offers free worldwide tracked shipping on all orders over £150 (or equivalent in supported currencies). A choice of paid-for priority carrier may be offered if available for your region.

We subsidised our shipping rates to all countries (for orders under £150) in order to give you the best value. Where possible we offer both standard and priority options. 

We aim to ship your order within 3 working days, your order will always be sent using a tracked service. Your tracking number will be issued with your dispatch notice. 

We work with a number of mail service providers including Royal Mail, FedEx, DHL and DPD.

If you have any queries about shipping, please contact us at [email protected]

We offer the following subsidised shipping options:

Timescale guidelines for tracked shipping:

DPD/ Royal Mail
UK – 1 working day
EU – 3-5 working days
Rest of World – 5-7 working days


DHL
EU – 3-4 working days
Rest of World – 2-3 working days

FedEx
USA – 1 working day
EU – 3-4 working days

Rest of World – 2-3 working days

Please note: these times are estimates from our mail service providers.

Your Oscha package will be shipped from the UK with the retail price declared on the package, your customs fees will depend on the country of delivery. Customers in the EU will not be charged customs fees, as VAT is included in the purchase price for EU customers. Customers in the US will not be charged customs as long as their order comes to under $800.

We reserve the right to change shipping courier at any time and without notice to ensure that delivery of your order goes smoothly and arrives within a reasonable time. Outlying territories are not considered part of a shipping zone.

Please note: We are unable to combine shipping on separate orders, and we are unable to change the delivery address to one in another country once your order has been paid.

For more information on Shipping please read our FAQs.

Returns Information

If you find your purchase isn’t right for you, our quick and simple form makes registering a return easy. 

You must register a return before posting the item back to us, you have a period of 14 days after the date on which you receive the goods to notify us of your return. The return shipping will be at your own cost. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a period of 7 days from receipt of the goods to return them to us.

Any returned goods must be in a new, unused and re-sellable condition with all labels attached and in their original packaging. If you are returning an item please ensure there is suitable compensation in case of loss or damage. We are unable to refund an order before it has arrived with us, or if it is soiled or damaged.

Please note: Custom orders, including group custom orders and semi-custom orders, are exempt from this policy – see Pre-Order T&Cs.

Please return items to:
Oscha Slings Limited
24/4 Dryden Road
Loanhead
Midlothian
Scotland GB EH20 9HX

Due to concerns about the Coronavirus in the UK and around the world, all returns will be held for 3 days before being checked and a refund issued. This will mean an increase in the time it takes to process returns. We thank you for your patience during this time. 

Returning due to a flaw

If your wrap has a flaw we may be able to send you a pre-paid returns label, so please contact us before returning goods if you believe your item to be flawed including a description of the issue, and if possible, a photo.

Not sure if your wrap has a flaw?
Be sure to read our Fabric Characteristics and our Woven Seconds information before emailing.

Any faulty goods will either be replaced or, if you prefer, you will receive a full refund, as well as a refund on your return postage costs providing you meet our requirements. All returns are checked before a decision is made to issue a refund or exchange.

Only items purchased directly from Oscha Slings are covered by this policy, and proof of purchase will be required when processing returns.

Didn’t find the answer you were looking for here? Check out our FAQs.