Frequently Asked Questions
Which Sling Should I Choose?
Shipping & Returns
Your Oscha package will be shipped from the UK with the retail price declared on the package. Following Brexit (on the 1st of January 2021), prices displayed on our website show local taxes and duties included for customers in the European Union, meaning there will be no unexpected charges for you when buying from Oscha. You will not have to pay any extra fees upon receiving your parcel. Customers in the US will not be charged customs as long as their order comes to under $800. All customers based in other locations will pay local customs fees upon delivery of your items.
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Of course! You have a period of 14 days after the date on which you receive the goods to notify us of your return, the return shipping will be at your own cost. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a period of 7 days from receipt of the goods to return them to us. Read our Returns Policy for more information. Please note: Custom orders, including group custom orders and semi-custom orders, are exempt from this policy – see Pre-Order T&Cs.