Loyalty Program Terms & Conditions

1 INTRODUCTION 

1.1  Welcome to the Oscha Loyalty program. By becoming an account holder with Oscha you agree to these Terms and Conditions. 

1.2  No purchase is necessary to hold an account.

1.3  By being a member of the loyalty program you will receive 25 welcome points, with points then earnt for every GBP (or equivalent in supported currencies) spent at oschaslings.com and for reviews of purchased products. You will find more information about current rewards here. [LINK]

1.4  You can find information about how Oscha will handle your personal data in the Privacy Policy here.

2 MEMBERSHIP

2.1  By registering for an account with Oscha you are automatically enrolled in the Loyalty program. 

2.2  Your membership of the Loyalty program is personal, non-transferable and subject to these Terms and Conditions as well as any other rules, regulations, policies, and procedures adopted by Oscha as approved by you upon taking part of offers, making purchases and other related services. 

2.3  Wholesalers are not eligible to be part of the Loyalty program. 

2.4  Sling Libraries and Consultants are eligible to be a part of the Loyalty program. 

2.4  It is your responsibility to keep your email and contact details up to date. 

3 LOYALTY POINTS

3.1   Every £1 (or equivalent in supported currencies) spent at oschaslings.com will be rewarded with 1 point as part of the Loyalty program. Points are only applied to the cost of your item, excluding VAT and shipping costs.

3.2   Reviews on oschaslings.com will be rewarded with 2 points. 

3.3  1 point is redeemable for £0.02 (or equivalent) against a purchase. (i.e. 50 points = £1 to spend online). Points cannot be spent at third party retailers. Loyalty points have no monetary value and cannot be exchanged for cash. Points are redeemable exclusive of VAT.

3.4 Customer shopping in Japan should contact Oscha customer care ([email protected]) in order to learn their balance. Discounts for customers shopping in Yen will be applied as a refund on a completed order, unless a manual invoice is required.

3.5  Points are not able to be redeemed against shipping charges. 

3.6  The points you have earned are personal and cannot be transferred to another person or member.

3.7  In order to benefit from the Loyalty program, you must be logged in to your account. By checking out as a guest you forfeit any points for your purchase, we are not able to add points from a guest checkout to an existing Oscha account. 

3.8  We are not able to combine points from separate Oscha accounts. 

3.9  The points earned on a purchase of an item will be deducted from your account if you return the item or cancel your order. 

3.10  Loyalty points will be reset two years after the start of your membership. 

3.11  The Loyalty scheme may be cancelled or changed at any time without notice which will remove all points accrued. 

3.12  When returning items bought with points, or cancelling the order, the points used will be returned to your account and any cash value will be refunded using the original payment method. 

4 CHANGES AND REMOVAL FROM OSCHA’S LOYALTY PROGRAM 

4.1  You may cancel your account at any time by emailing [email protected]. If you cancel your account any points left in your account will expire.

4.2   Any reviews placed for items which you have not purchased may result in removal from the Loyalty program. 

4.3  Oscha may terminate, alter, limit, suspend or modify the Oscha Loyalty program, and/or the Terms and Conditions at any time. If you do not accept the changes you have the right to cancel your membership.

4.4  Any proven abuse of the Oscha Loyalty program, proven or reasonably assumed fraud, failure to follow the Terms and Conditions will cause your account to be cancelled. If your membership is cancelled, any points in your account will automatically expire.

5 LIMITATION OF LIABILITY 

5.1 Oscha will not be liable for any system failure or malfunction of the Loyalty Program or any consequences thereof. Oscha accepts no liability for any loss or damages arising from suspension, variation or termination or in any other way relating to the Loyalty Program, except for any liability which cannot be excluded by law. 

6 CONTACT US

6.1 If you have any questions regarding the Loyalty Program you may contact our Customer Care team at [email protected]