Pre-Order Terms & Conditions

If you are purchasing a Pre-order item then the following terms & conditions apply. Please read them carefully to make sure you understand the areas in which products that are specially commissioned have terms & conditions which are different from our standard terms & conditions.

  1. Production Time. You will not receive the items purchased for between 3 to 6 months after the date the order is placed with our suppliers. This means the clause stating ‘your purchase will be shipped within 3 working days’ within our standard terms & conditions do not apply.
  2. Cancellation. The right to cancel an order once paid for, as outlined in our standard terms & conditions, does not apply to custom made goods.
  3. Confirmation. Once you have paid for your order, you will receive an order confirmation e-mail immediately.  If you do not receive this, please contact [email protected] as there may have been an issue with processing payment and the order may not have completed.
  4. Combined Orders. Pre-orders cannot be changed or combined with separate orders once payment is made.
  5. Group Orders. If a single order is being placed on behalf of a small group of individuals (in order to save postage or for some other reason), by submitting an order the individual is acknowledging and accepting these terms and conditions on behalf of the entire group of individuals. Individual members cannot withdraw their orders once the order has been submitted on behalf of the group.
  6. Change of Address. Once an order is placed, the delivery address can only be changed if it is being shipped within the same country.  Please contact [email protected] if you would like to update your delivery address information. Changing the delivery address information on your Oscha account on our website will not automatically update any orders already placed.
  7. Payment. When paying for your item you must log in to your Oscha account for the items to appear in your order history.
  8. Returns. Pre-order items cannot be returned unless there is agreement with Oscha Slings that the item is faulty. You must contact us to discuss the issue before returning the item. If the item is faulty, it will be replaced provided a replacement exists. A refund will be offered if no suitable replacement exists.
  9. Mock-Ups. Official mock-ups provided by Oscha are only an approximation of the finished product.  There will be variations in the final product due to unique characteristics of each fibre, how the fibres absorb the dye, and how the fibres are woven together.  Mock-ups are merely intended to be a digital representation of the potential final product. It is not a guarantee that the final product will be exactly like the mockup.  This is part of the beauty and unique nature of a woven wrap.
    1. Mock-ups are pictures superimposed on top of one another and merely a digital rendering.  They are only an approximation of how fibres will look woven together.
    2. By placing an order, the customer accepts and acknowledges that they have viewed the mockups on multiple devices and further accepts that variations of colours may occur as the result of different screen resolutions on different devices.
    3. Orders cannot be cancelled or refunded due to perceived differences between digital mockups and the final product. In exceptional circumstances, where differences are outwith tolerable limits, cancellation or a discount may be offered at Oscha’s discretion.
  10. Natural Variations in Fibers. Mock-ups will not show the full effect of the woven product, including nubs, slubs, speckles and the effect of the weft yarns across the warp. Natural/ecru/natty yarns can vary in colour between batches and mock-ups will not reflect this. Oscha Slings Ltd will not accept returns or offer refunds for these natural woven effects.
  11. Wefts.  A dark weft paired with a lighter colour warp will likely result in a weaker weft colour.  The mockup will not fully show this.
  12. Warps. Strong colour transitions or changes between lighter and darker colours may result in a strobing effect where the colours transition, this may affect the final appearance of the pattern. The mockup will not fully show this.
  13. Carriers. Carriers will be made up with top and bottom as laid out in the mock-up.
  14. Weight and GSM. The weight and GSM provided before ordering is only an approximation.  Finished products may vary in GSM. This is out of Oscha’s control. Returns and refunds will not be provided based upon GSM estimates.
  15. Accessories.
    1. Jacquard keyrings, Strap Protectors, Cynchs & Tote bags only show a small part of the fabric.  There is no guarantee which section you will receive.
    2. Wrap Throws are double wrap width – on multi-colour warps that fade there will be a hard edge along the centre of the blanket where the first colour of the fade meets the final colour unless the group have opted for a mirrored fade. There may be a dotted line or join where a pattern isn’t continuous across the whole width
    3. Scarves, Precis Cowls & Infinity Loops, Toy Slings & Toy Ring Slings are half wrap width. This means that, on a graduated warp, you will receive an item with only half the grad and for all items, you will get only half the pattern. Patterns with a border will have it running along only one edge.
  16. 1m & 0.5m Fabric Pieces come in cut 1m lengths, even if you purchase multiple pieces, they will not be continuous.
  17. Communications. By purchasing from a Pre-order you are agreeing to be contacted by Oscha regarding the process of production, and with information regarding the items in the Pre-order. If you would like to opt out of these communications please unsubscribe on the email or email [email protected]