Shipping and Returns

Shipping Information

If you have any queries about shipping, please contact us at [email protected]

We work with a number of mail service providers including Royal Mail, FedEx, DHL and DPD.

We offer subsidised shipping rate in order to offer you the best value, and where possible we offer both standard and priority options. Your order will be sent using a tracked service, your tracking number will be issued with your dispatch notice. 

We aim to ship your order within 3 working days of payment.

We offer the following flat rate shipping rates:

UKEUUSROW Russia and Turkey
DPD£4.00£6.00
DHL £9.50£12.50
Fedex£9.50£8.50£12.50
Royal Mail£12.50

 

Timescale guidelines for tracked shipping:

DPD/ Royal Mail
UK – 1 working day
EU – 3-5 working days
ROW – 5-7 working days

DHL
ROW – 2-3 working days
EU – 3-4 working days

FedEx

USA- 1 working day
ROW – 2-3 working days
EU – 3-4 working days

Please note: these times are estimates from our mail service providers.

We reserve the right to change shipping courier at any time and without notice to ensure that delivery of your order goes smoothly and arrives within a reasonable time. Outlying territories are not considered part of a shipping zone.

We are unable to combine shipping on separate orders, and we are unable to change the delivery address to one in another country once your order has been paid.

Returns Information

Before you return any goods to us, you must notify us by email, stating the order number and reason for return.

You have a period of 14 days after the date on which you receive the goods to notify us of your return, the return shipping will be at your own cost. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a period of 7 days from receipt of the goods to return them to us.

Any returned goods must be in new, unused and re-sellable condition, and in their original packaging. If you are returning an item please ensure there is suitable compensation in case of loss or damage. We are unable to refund an order before it has arrived with us, or if it is soiled or damaged.

Please note: Custom orders, including group custom orders and semi-custom orders, are exempt from this policy – see Pre-Order T&Cs.

Please return items to:

Oscha Slings Limited
24/4 Dryden Road
Loanhead
Midlothian
Scotland GB EH20 9HX

Returning due to a flaw

Please contact us before returning goods due to a flaw including a description of the issue, and if possible, including a photo.

Not sure if your wrap has a flaw? Be sure to read our Fabric Characteristics and our Woven Seconds information before emailing.

Once a return has been agreed, please use a standard service if returning from the EU, or a standard airmail service if returning from the rest of the world and obtain proof of postage.

Any faulty goods will either be replaced or, if you prefer, you will receive a full refund, as well as a refund on your return postage costs providing you meet our requirements. All returns are checked before a decision is made to issue a refund.

Only items purchased directly from Oscha Slings are covered by this policy, and proof of purchase will be required when processing returns.